Stockist Enquiries

Payment Terms
Payment In Full is required in full at the time of placing an order.

Returns/Refunds
If we should receive a complaint about any part of our service, by e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially, and effectively.
PLEASE CHECK YOUR CONTENTS IMMEDIATELY UPON RECEIPT. NO CLAIMS ALLOWED AFTER 5 DAYS OF RECEIPT OF SHIPMENT. ABSOLUTELY NO RETURNS ALLOWED WITHOUT AUTHORIZATION.

Variation Of Designs
The goods received may vary slightly in terms of colour and style to those depicted on the website. This is due to variations in manufacturing and will not be considered a valid reason for returning the goods. Please see the terms & conditions for more details.

The following damaged goods policy applies: All of our merchandise is inspected before it is placed for purchase. If merchandise is received damaged, contact us within 5 days of receiving your shipment and we will either a)replace the merchandise, if in stock, b) offer a substitute, or c) give you an in house store credit to be used towards future purchases. Your invoice will indicate where to return your merchandise to. Please contact for an authorization of
and package the items in the original condition in which they were received.
We will discuss payment of returns P&P during the authorisation process. Please note that we will only ever refund postage up to the lower value of 2nd class Royal Mail non registered or myhermes equivalent. If you choose to send via first class or in an outsize parcel with extra insurance these additional costs above will not be refunded.

For returns for any other authorised reason please package the items in the original condition in which they were received, and ship back to us. If an order is lost during shipment it is the buyers responsibility. Return shipping on all items will be paid by the buyer. Shipping and handling charges are non-refundable.

When you return an item, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. We will only accept faulty goods if reported within 5 days of receiving the order.
Where goods are returned due to customer error in ordering a restock fee of £5 will be applied. If the goods returned are found not to be faulty a restock fee of £5 will also be applied. Please if the return value in these instances cause the original order to drop below a shipping discount threshold, this adjustment will also be made.